Service Terms & Client Agreement

Pro Steam Cleaning LLC

By booking, confirming, or allowing service to be performed by Pro Steam Cleaning LLC (“Company,” “we,” “us”), the client (“you”) agrees to the following terms and conditions.

I. SERVICE TERMS

1. Scope of Services

We provide professional carpet, rug, mattress, and upholstery cleaning services only. We do not perform restoration, biohazard remediation, construction cleaning, or furniture repair unless explicitly agreed in writing.

The Company may perform services directly or through affiliated or independent authorized service providers.

All third-party providers are required to follow Pro Steam Cleaning LLC’s cleaning methods, procedures, equipment standards, and quality guidelines.

By booking service, the client acknowledges and agrees that services may be carried out by authorized providers operating under Company standards.

2. Estimates, Pricing & On-Site Adjustments

All prices provided by phone, text, or online are estimates based on information supplied by the client.

Final pricing may be adjusted before service begins if:

• the item size, quantity, or layout differs from what was booked

• the level of soiling or contamination is heavier than disclosed

• the fabric or material is more delicate or complex

• additional labor, time, or treatments are required

No work will begin until the client approves any updated price.

Providing accurate measurements and descriptions is the client’s responsibility.

3. Measurement, Client Responsibility & Cancellation Fee

All dimensions are provided by the client and used for pricing estimates.

Upon arrival, the technician will verify measurements and item details.

If information provided by the client is inaccurate, incomplete, or misleading, resulting in pricing changes, the price will be adjusted before service begins.

If the client declines the updated price after technician arrival, a $50 inspection and cancellation fee will apply.

 

4. Seating Size Definition & Calculation

For pricing purposes:

• One regular seat = up to 27 inches wide

• Any seating wider than 27 inches = oversized seat

• Continuous cushions are measured and divided by 27 inches to determine seat count

Final seat count is determined on-site and must be approved before service begins.

5. Price Changes & Future Services

Prices may change over time due to labor, fuel, supply, operational costs, or market conditions.

Previous service pricing does not guarantee the same price for future bookings.

6. Results & No Guarantee

Complete stain or odor removal is not guaranteed. Results depend on material, depth of contamination, and prior treatment history. Due to the nature of deep-set stains and moisture absorption, some spots may reappear after drying (wicking). This is not considered a service failure and may require additional treatment.

7. Odor Disclaimer

Odors may penetrate foam, padding, backing, or internal frames. Full odor removal cannot be guaranteed.

8. Delicate & Natural Fabrics

Certain fabrics (suede, velvet, viscose, linen, silk, wool, blends) may shrink, discolor, or change texture. The client accepts these inherent risks. Color fastness cannot be guaranteed. Cleaning may reveal unstable dyes or prior damage not visible before service.

9. Pre-Existing & Hidden Conditions

We are not responsible for wear, fading, fabric weakness, structural instability, or prior damage revealed during cleaning.

Certain furniture may contain internal components such as metal frames, springs, wood structures, adhesives, dyes, or padding materials that are not visible prior to service.

Exposure to moisture during the cleaning process may cause:

• rust or corrosion to surface from internal metal components

• bleeding or transfer of dyes or paint from internal structures

• discoloration resulting from hidden materials beneath the upholstery

The Company is not responsible for discoloration, staining, rust migration, dye bleed, or other damage resulting from such hidden or pre-existing internal conditions.

10. Furniture Movement & Floor Protection

As a general policy, we do not move furniture.

If necessary to perform cleaning, items may be slightly lifted or carefully slid short distances only.

We do not use sliders, mats, or lifting equipment.

We take reasonable care when handling furniture.

Due to possible furniture defects such as exposed nails, screws, staples, damaged legs, uneven bases, or missing/worn glides, movement may result in scratches or scuffs.

To the fullest extent permitted by law, the Company is not responsible for floor damage resulting from such movement except in cases of gross negligence or willful misconduct.

Clients concerned about floor protection must move furniture prior to arrival.

11. No Disassembly of Furniture

We do not disassemble sectional or modular furniture.

Cleaning is performed with furniture assembled.

If disassembly is required, it must be completed by the client before arrival.

12. Arrival Window & Courtesy Credit

The Company shall not be liable for delays or failure to perform services due to circumstances beyond its reasonable control, including but not limited to weather conditions, traffic accidents, power outages, equipment failure, illness, or other unforeseen events.

Appointments use arrival windows, not exact times.

Example: 5:00 PM = 4:00–6:00 PM window.

Arrival may be delayed up to 7:00 PM.

If arrival occurs after 6:00 PM, the client may request a $20 courtesy discount.

Delays may occur due to traffic, weather, prior job duration, or unforeseen circumstances.

13. Client Utilities & Waste Disposal

We use client-provided tap water and dispose of wastewater in the client’s toilet.

Debris removed during cleaning is disposed of in the client’s trash.

If utilities are unavailable, the service may be canceled and a trip fee may apply.

The client is responsible for identifying appropriate electrical outlets. The Company is not responsible for circuit overloads, tripped breakers, or electrical system limitations during service.

14. Client Preparation

Clients must remove personal belongings and clutter before service.

We are not responsible for items left in the work area.

Work Area Preparation & Safety Requirements

Clients must ensure that the work area surrounding furniture or carpeted areas is properly prepared prior to service.

A minimum clearance of approximately 3 feet (1 meter) around items to be cleaned must be free of unstable, fragile, decorative, or breakable objects, including but not limited to:

• vases

• glass items

• lamps

• artwork

• decorative pieces

• unstable furniture

The Company is not responsible for damage to items that remain within the designated work area.

Clients are responsible for ensuring that furniture legs are stable and equipped with appropriate floor protection, including felt pads or protective glides.

The Company does not inspect, install, or replace protective pads or floor protectors.

If floor scratches occur due to the absence, failure, or condition of such protective pads or furniture components, the Company is not responsible, except in cases of gross negligence.

For safety reasons, clients must ensure that children, pets, and other occupants remain at a safe distance from cleaning equipment and work areas during service.

 

15. Right to Refuse or Cancel Service

Upon arrival, the Company reserves the right to refuse or cancel service without liability if:

• the environment is unsafe or unsanitary

• contamination is excessive

• the condition makes cleaning impossible or likely to cause damage

• the scope differs materially from booking

Such decisions will be made based on reasonable professional judgment.

Trip or inspection fees may apply.

16. Additional Services – Pilling / Lint Removal

Pilling removal is not included in standard cleaning.

This service is billed at $40 per 30 minutes.

Client approval is required before performing this service.

17. Access, Parking & COI

Clients must provide access and parking.

Parking fees, tolls, or fines may be added.

If a Certificate of Insurance (COI) is required, notice must be given at least 48 hours prior to appointment.

If access to the property is delayed for more than 15 minutes after scheduled arrival, the Company reserves the right to reschedule the appointment and apply a trip or cancellation fee.

18. Drying Time

Drying time typically ranges from 4–24 hours. We are not responsible for extended drying due to environmental conditions.

19. Cancellations & No-Shows

Cancellations or rescheduling with less than 24 hours’ notice, denied access, or failure to provide required utilities may result in charges of up to 50% of the estimated service cost.

Such charges are intended to compensate the Company for technician time, travel expenses, and scheduling losses resulting from the reserved appointment time.

20. Payment Terms

Payment is due upon completion of service.

21. Limitation of Liability

To the fullest extent permitted by law, the Company’s liability is limited to the amount paid for the specific service performed.

The Company is not liable for indirect, incidental, or consequential damages.

22. Dispute Resolution

Concerns must be reported within 48 hours.

Client must allow one re-clean attempt before refunds or disputes.

Failure to report within 48 hours may be considered acceptance of service.

23. Personal Data Collection & Use

We collect and store:

• Name

• Email

• Phone number

• Service address

Data is stored in our CRM system.

It is used for scheduling, confirmations, reminders, technician contact, and promotional communications.

Clients may opt out of promotional communications at any time.

24. Photos, Videos & Media Use

We may take photos and videos before, during, and after service for documentation, safety, quality control, and dispute protection.

Such content may be published on the Company’s website or social media platforms without disclosure of personal data.

Upon written request, the Company will make reasonable efforts to remove published content where possible.

By booking service, the client consents to this documentation and use.

II. LOYALTY & REFERRAL PROGRAM

25. General Terms

Pro Steam Cleaning may offer a Loyalty and Referral Program at its sole discretion.

Participation is voluntary and subject to these Terms.

The Company reserves the right to modify, suspend, or terminate the program at any time without notice.

Points have no cash value and are not transferable.

26. Earning Points

Points are awarded only after a service is completed and marked “Paid.”

Points per paid order:

• Up to $299 — 15 points

• $300–$499 — 20 points

• $500 and above — 25 points

Points are awarded once per order.

If payment is refunded, canceled, disputed, or reversed, associated points may be removed.

27. Referral Program

Referral points are granted if a new client clearly identifies the referrer by full name or phone number at or before booking.

Points are awarded only after the referred client’s first service is completed and marked “Paid.”

Referrer receives 15 points.
Referred client receives 10 additional points.

Referral points are awarded once per referred client.

The Company reserves the right to verify eligibility and deny bonuses in cases of abuse, duplication, or inaccurate information.

28. Redeeming Points

Points may be applied toward future services only.

1 point = $1 discount.

Points may be used for up to 30% of the total service amount.

Points cannot be combined with other promotions or special offers.

Points are not valid for:

• Commercial services

• Emergency or same-day services

• Any services designated as ineligible

Points are not redeemable for cash.

29. Fraud & Abuse

The Company may suspend accounts, remove points, or deny redemption if fraud, manipulation, or misuse is suspected.

30. Acceptance

By booking or participating in the Loyalty and Referral Program, the client agrees to all terms stated in this Agreement.